Customer Experience Transformation
Enhance customer satisfaction and loyalty through engaging and relevant customer experience.
Customer Experience Transformation
Customer journeys are complex, non-linear, and highly contextual to businesses. 1NEST’s AI-powered holistic approach to CX transformation personalizes engagement with a focus on realizing strong ROI for our clients – 50% growth in Ecommerce revenues, 42% increase in repeat purchase, 48% reduction in lead nurture time, to mention a few.
We partner with the best in marketing technology including Adobe and Salesforce to support our clients on 8 key dimensions – CX Strategy, Journey Innovation, Omnichannel Customer Engagement Platforms, Front Office Transformation, 360-degree customer profiles, Frictionless Brand Experience, Listening Systems and Experience Innovation.
Fuelling Success: Our Powerhouse Capabilities
CX Design
CX Design Elevate the customer experience with meticulously crafted, human-centric, and data-informed journeys that are seamlessly orchestrated with unparalleled speed
Customer Engagement Platform
Leverage a suite of agile Omni strategies and digital platforms that empower the complete end-to-end customer lifecycle, from Awareness and Consideration to Purchase,
Front Office Transformation
Empower employees and partners to champion excellence across every customer touchpoint, spanning Marketing, Sales, Service, Fulfillment, and Finance through
CX Analytics
Gain profound insights through Voice of Customer (VOC) analysis. Employ analytics that meticulously gauge the customer impact, allowing for a perpetual enhancement of your
